Payment scams

What is a payment scam?

Payment scams involve false sellers trying to trick buyers into sending their hard-earned cash for items that just do not exist, or they do not own.

As the saying goes – if it sounds too good to be true, it probably is. Scammers will often list items in ‘mint condition’ that are heavily under-priced or try to list items multiple times in order to draw in more buyers to their scam.

How to avoid these scams

  1. Choose a payment method you’re comfortable with. Make sure any payments you do make are traceable and/or refundable and that you receive proof of purchase such as a receipt or email confirmation directly from the provider.
  2. Never send cash in the mail or by money transfer services and do not transfer money into an international bank account.
  3. Do your homework and ask the seller lots of questions about the item. They may not have included all the information you need to make an educated decision.
  4. Ask to see the item in person before committing to buying it. This way you can confirm the item is genuine and see first-hand what condition it is in.
  5. Report it to us. If you encounter any suspicious activity online or believe you've been the target of a payment scam, please email reportanemail@carsales.com.au or call customer care on 13 72 53.
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