Safety tips for buyers

There are few simple steps you can follow to protect yourself online through every stage of the buying process.

Step 1: Searching for vehicles

Keep an eye out for significantly undervalued vehicles – if it seems too good to be true, it probably is!

Step 2: Contacting the seller

  • Prepare some questions about the vehicle to ask the seller to help verify that they are genuine and that the vehicle is as described
  • Do not provide the seller with your personal identification details like a copy of your licence or banking information.

Step 3: Inspecting the vehicle

  • Arrange to meet at a neutral location like a police station vehicle park and try to take someone with you
  • Before you test drive the vehicle, make sure your insurance covers test drives
  • Be wary of sellers asking for a deposit at this stage. If you do choose to put a deposit down, make sure you get a receipt stamped with the date and time and the sellers licence details.

Step 4: Making an offer

  • Before making an offer, make sure you know your limits when negotiating. What are you willing to pay?
  • Do your research and know the value of the vehicle before making a deal. Visit for detailed vehicle information including price guides and valuations
  • Find out the legal status of the vehicle before making an offer to make sure it has never been recorded as stolen or written off, has any finance owing on it, or is suspected as having its odometer rolled back.
  • Remember to confirm the VIN matches the compliance plate on the vehicle.

Step 5: Paying the seller

  • Use a method of payment that provides you with proof of purchase like a receipt or email confirmation directly from the provider
  • Ask for a signed receipt with the date and time to confirm payment
  • Never send cash in the mail
  • Check our security updates regularly for important information.
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